Shipping policy
Shipping Policy
Last updated: August 14, 2026
Thank you for shopping with Backyard & Beyond. This Shipping Policy explains how we process, ship, and deliver your orders.
Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed. During high-volume periods (holidays, promotions), processing may take slightly longer. You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with tracking information once your order ships.
Shipping Times
Backyard & Beyond works with international fulfillment partners to bring you a wide selection of products at great prices. Because of this, shipping times are generally longer than a typical domestic retailer:
- Estimated delivery time: 7-20 business days from the date of shipment for most orders within the United States, depending on the specific product and fulfillment location.
- Some items may arrive sooner, and select items during peak seasons or from certain suppliers may take up to 30 days.
- Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, or other factors outside our control.
If your order contains multiple items, they may ship separately from different fulfillment locations and arrive in separate packages at different times. This is normal and does not mean part of your order is missing.
Shipping Rates
We offer free standard shipping on orders shipping to the United States and select international destinations. Any applicable shipping charges for other destinations will be calculated and displayed at checkout, based on your delivery address.
Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24-72 hours after receiving your tracking number for tracking information to update, as it can take some time for carriers to scan packages into their system.
Customs, Duties, and Taxes
For orders shipped internationally, your order may be subject to import duties and taxes charged by the destination country. Backyard & Beyond is not responsible for these charges if they are applied; they are the responsibility of the customer. Please check with your country's customs office for more information before placing your order.
Undeliverable / Lost Packages
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment; additional shipping charges may apply. If your tracking shows delivered but you have not received your package, please contact us within 7 days so we can investigate with the carrier.
Contact Us
If you have any questions about your order's shipping status, please contact us at support@backyardbeyond.store.